At Greenwich Florist, we pride ourselves on delivering the freshest flowers to homes and businesses throughout the Greenwich area. As your trusted local florist, our priority is ensuring your satisfaction with every bouquet, arrangement, and floral gift. We stand behind the quality and freshness of our products with a dedicated Fresh Flowers Guarantee, so you can order with confidence knowing that your flowers will arrive in peak condition.
We handle every arrangement with great care. However, on rare occasions, flowers may be damaged in transit. If your flowers or plants arrive looking wilted, broken, or otherwise damaged, please report the issue to us as soon as possible. To help us resolve any problems quickly, we may request a photo of the arrangement in the condition it was received. Once damage is confirmed, we are happy to offer a full refund or a complimentary replacement delivery to restore your experience.
We guarantee the freshness of our flowers from the point of delivery. Our standard freshness window is 5 days from receipt, provided that care instructions have been followed. If your flowers fail to meet expectations within this window, please contact us immediately. We will assess the issue and, depending on the circumstances, provide either a replacement or a refund.
For best results, always follow the included care instructions, as proper maintenance can help flowers last even longer than our guaranteed window.
Your satisfaction is important to us. Depending on the nature of your concern, we offer the following resolution options:
Refunds, where applicable, are issued to the original payment method. If you opt for a replacement, we will arrange prompt delivery of a similar bouquet of equal or greater value.
If you experience any issue with your floral order, we encourage you to contact us promptly so we can resolve the matter quickly and professionally. Our team will record all details of your complaint and work closely with you to reach a fair solution, whether that is a refund, replacement, or other remedy. We value your feedback and use it to continually improve our products and service for all of Greenwich’s households and businesses.
Greenwich Florist has built a reputation as a dependable provider of fresh, beautiful flowers for homes, offices, and events across Greenwich. Our returns and refunds policy is designed to reflect our commitment to quality and customer care. Thank you for supporting your local florist and allowing us to be a part of your celebrations and everyday moments.
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